FAQ and Conditions of Play
How many Arenas do you have?
We have 2 arenas.
How many people can play at once?
We can host up to 6 players in any one game and 12 people across 2 arenas simultaneously. Our multiplayer games are designed to offer a social VR experience so the more people you bring, the better!
What's the minimum age of players?
13 years old
What should I wear?
Our free-roam VR sessions are active experiences so we recommend flat shoes and comfortable clothing. Long dresses and skirts are not suitable as they can interfere with the leg tracking equipment. Please don't eera heavy make up as the positioning of the head gear will cause it to smudge and run, causing unnecessary wear and tear of our tech.
Can I wear glasses?
Most glasses are not an issue with our equipment unless your frames are unusually large. We will need to assess your glasses when you arrive so please bring contact lenses just in case.
Refund & Cancellation policy
You have up to two weeks before your booking to request a refund. If you wish to cancel or reschedule with less than one week’s notice, we will provide you with a gift card to the value of your original booking. Gift cards issued for bookings cancelled the day of or day prior to your session will be at our discretion as it will depend on staff resourcing.
Please note that we do not issue refunds for change of mind or gift vouchers. If you are not satisfied with your purchase, please contact us and we will work with you to resolve any concerns.
Conditions of play
Due to safety reasons, players with the following conditions will not be allowed to play:
Under the age of 13
Under the influence of alcohol or drugs (you will not receive a refund or credit in this instance)
Photosensitivity including epilepsy and other seizure disorders due to bright flashing lights
Heart conditions in case of shock
Deafness (as our games heavily depend on in-game audio)
Our experiences are not recommended for anyone with the following medical conditions or impairments:
Heavily pregnant (should you choose to play, you accept all risks)
Broken arms, legs or wheelchair users (our venue does not have a lift and for structural reasons, we are sadly unable to install one)
If your actions put yourself or others at risk during the game, our staff have the right to remove you from the arena. No refunds or gift cards will be issued in such circumstances.