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Conditions Of Play

For safety reasons, players with the following conditions will not be allowed to play:
  • Under the age of 13 or below 145 cm in height
  • Under the influence of alcohol or drugs. You will not receive a refund or credit.
  • Epilepsy and similar seizure disorders
  • Heart conditions
  • Deafness (as our games are heavily dependent on in-game audio)

Our experiences are not recommended for anyone with the following conditions:
  • Heavily pregnant
  • Hearing impaired
  • Broken arms, legs or wheelchair users

If your actions put yourself or others at risk during the game, our staff reserve the right to remove you from the arena. No refunds or gift cards will be issued in such circumstances.

Please note that if you are 15 minutes late for your session and you have not alerted our staff, your session will be forfeited without refund. Should you arrive late, your VR experience will be shortened to fit within the remaining time.

You have up to two weeks before your booking to request a refund. If you wish to cancel or reschedule with less than one week’s notice, we will provide you with a gift card to the value of your original booking. Gift cards issued for bookings cancelled the day of or day prior to your session will be at our discretion as it will depend on staff resourcing.

Please note that we do not issue refunds for change of mind or gift vouchers. If you are not satisfied with your purchase, please contact us and we will work with you to resolve any concerns.